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October 2 Hurricane Helene Recovery Update

As several systems are still without power, we continue to have boil water advisories for those areas and these areas are listed below.  This is a precautionary measure due to power loss at the well.  We also ask that you conserve water where possible.  We are managing generators in order to keep the wells running and the system pressurized.  As soon as these steps are no longer needed, and lab tests confirm the water is safe to drink, we will issue a rescind message. 

We understand this inconvenience and appreciate your patience as we work to provide you with safe drinking water and the best possible service.  

The following subdivisions should boil their water for at least one minute: Blue Ridge Terrace, Calvin Acres, Cedarwood, Arrowhead Estates, Estates of Hilton, Foxtrail, Heatherwood, Hilton Place, Lake Village, Lakewood Estates, Mallard Cove, Milmont Shores, Murray Lodge, Murray Park, Oakridge Hunt Club, Smallwood, Tanglewood, Tanya Terrace, and Windy Hill.  Windwood and Silver Lakes also have a boil water advisory in effect, due to a valve replacement.

Important Reminders:

  • Check for updates. Our team is committed to keeping you informed. We will provide updates via our website and My Utility Account to keep you apprised of any changes.
  • Reach out if you need us. Should you have any questions or concerns, please contact our Customer Experience Team at 1-800-367-4314 or using your My Utility Account.  

We appreciate your assistance as our team works to restore services and provide you with the best possible service.