For a translation or to speak with someone about this request, please call (877) 875-3711.
Under new drinking water regulations issued by the EPA, all water systems must inventory water service lines to identify those made of lead.
This requirement includes service lines owned by you! Your participation is needed to help us identify lead water service lines, comply with these regulations, and continue to protect your water quality.
*If you have more than one account with us (e.g., you are the owner of several rentals), service lines need to be identified for all the addresses associated with your accounts.*
*If you are not the owner of the property where you receive utility service, please reach out to our Customer Service team.*
What Do We Need You to Do?
★ 1. Locate your Service Line Pipe and identify what it's made of.
Find all the information you need to test your water service line here.
★ 2. Complete our survey on SurveyMonkey.
Where is my service line?
Here's a quick guide to finding and testing your service line pipe.
1. Find Your Service Line Pipe
Your water meter could be located outside your home or inside your home’s basement, crawlspace, or garage.
Water meters and curb stop valves can also help you locate where water service lines enter your home. If present, they’re typically located at the front of the property near the street or sidewalk, in ground level boxes marked “water” or “meter”.
Once found, walk the shortest path to your home – that’s where the service line pipe will enter through the floor or foundation wall before connecting to the water meter. There will be shutoff valves on one or both sides of the water meter.
2. Check the Pipe Material.
The first step is to look at the color.
If your service line pipe is copper colored, it is likely copper. If it's white, or another color (besides gray) it is likely PVC or another material.
Next, use a magnet, coin, or key to lightly tap or scratch the pipe and test what it is made from. Click here for helpful scratch testing tips.
If the pipe is light gray and:
1) is easily scratched,
2) the metal seems soft,
3) a magnet doesn’t stick to it, you likely have a lead pipe.
3. Complete our Survey!
Go to the Lead Service Line page on our website or follow this link to our Survey on SurveyMonkey.
Complete the survey, including 1-2 images of your service line pipe.
If you cannot locate your service line pipe, or you are not the owner of the premise where you receive utility service, please contact our Customer Service team by calling (877) 875-3711.