Last month we reached out to you about the upcoming merger of Utilities Inc. of Louisiana (“UIL”) and French Settlement Water Company, Inc. (“FSW”) to form one utility to be branded and known as Utilities Inc. of Louisiana. This communication is an update on our progress in implementing changes and transferring customer account information.
New Logo!
We are excited to share with you our new logo which highlights the beauty of our state bird and local watersheds. We are proud to serve Louisianians and to play a role in protecting our natural resources.
Coming Soon: New Customer Portal!
In May, we will be transitioning from “My Utility Account” to a new portal called “My Account.” We will reach out to you when “My Account” is in place and ready for you to register for a new online account.
While
no action is needed at this time, please be aware of forthcoming information in May. We will be providing you with instructions for seamless sign up, including how to select your notification preferences and manage autopay details, if desired.
Coming Soon: Refreshed Website and Bill Design!
During our transition, we are taking the opportunity to update our website and your bill layout for a better customer experience. Rest assured; you will still be able to find us online as we are taking steps to ensure you are directed to the right place. We will share our new web address next month.
Note: For the small group of customers who currently receive water service from FSW and wastewater service from UIL, your accounts will be merged, and you will have the convenience of one bill, one account management system and more!
More information to come in May! We will be communicating via email, bill inserts and web postings. Our call handlers will also have important information to be able to assist you.
Thank you for allowing us to serve you.