ID1920x260 About Us Service Man in Neighborhood

Vision • Mission • Values

Our Vision

Our vision is to be the most admired water utility.

Our Mission

Our mission is to deliver clean, safe, and reliable water and wastewater services that protect public health, support our communities, and sustain our natural resources.

Through superior operations and impactful investment, we ensure essential water services for today and tomorrow.

We've got this!

Our Values

NWG Values Safety Round Color

Safety First

Taking a proactive, thoughtful, and vigilant approach that makes health and safety a priority in all we do.

Identify and prevent potential risks

Empower all employees to take protective action

Foster a culture of personal responsibility and care

WHY IT MATTERS

This protects our people, bolsters our communities, and strengthens our mission, creating secure and supportive conditions for all.

NWG Values Employee Round Color

Employee Success

Cultivating a culture that prioritizes growth, inclusivity, and well-being to empower each team member.

Foster continuous personal and professional development 

Enhance physical and mental wellness 

Create a respectful and inclusive workplace 

WHY IT MATTERS

This strengthens engagement and readiness across our workforce, accelerating our mission.

NWG Values Customer Round Color

Customer Care

Delivering attentive, solution-driven service that strengthens relationships with our customers and communities.

Provide professional, responsive solutions and support 

Demonstrate empathy and understanding in every interaction 

Proactively enhance the customer experience 

WHY IT MATTERS

This builds trust and loyalty, enhancing our ability to serve those who rely on us.

NWG Values Environmental Round Color

Environmental Stewardship

Committing to responsible resource management and sustainable practices to protect our natural environment.

Conserve resources through mindful use and efficiency 

Provide industry-leading, transparent reporting 

Invest in innovation for long-term resource protection

WHY IT MATTERS

This preserves natural resources for future generations, strengthening the health and resilience of the communities we serve.

 

NWG Values Op Excellence Round Color

Operational Excellence

Pursuing consistency, responsibility, and innovation to strengthen how we work.

Deliver predictable services and results

Efficiently manage resources and outcomes

Continuously learn and adapt

WHY IT MATTERS

This allows us to deliver dependable services, foster trust, and prepare for sustainable growth and future challenges.