Dear neighbors –
At Carolina Water Service of North Carolina (CWSNC), it is an honor and a privilege to deliver critical water and/or wastewater service to you, our friends and neighbors. We are heartbroken by the devastation caused by Hurricane Helene across Western NC. The devastation and toll on the mountain region is unprecedented and tragic.
Please know that our team has been working since the storm subsided and it was safe to move about. We have made significant progress in restoring water service, lifting related boil water advisories, and rebuilding our water and wastewater systems. Team members from affiliate companies from as far away as Texas and California have had boots on the ground helping our local operators. At CWSNC, our rallying cry is “We’ve Got This!” And we know our greatest assets are our people. So, rest assured, while it will take time to rebuild, we have the expertise and commitment needed to tackle the challenges ahead.
I want to thank our customers and local communities for the outpouring of support you have shown our team members, including those who are local and those traveling from across the country from sister companies to lend a hand. Everywhere I look, I see residents helping each other navigate the impacts of this terrible storm. It speaks to how special Western NC is, and our care for one another. I couldn’t be prouder to be a North Carolinian. Thank you.
With gratitude,
Donald H. Denton, III
President, Carolina Water Service of North Carolina