Helene Recovery Update for October 9

Restoration efforts continue across Carolina Water Service of North Carolina’s Western Region. To ensure you receive the latest information, please sign up for text, email, or phone alerts by creating a My Utility Account. We appreciate your patience and the kindness you’ve shared with our crews working in your communities.

System Updates for Western NC Mountain Region

Note - Elk River and Mountain Air still have no power or water. Mount Mitchell lost power earlier today and a generator is on the way. Water service is currently sporadic. We remain diligent in restorations for these and all systems in the area.

System Updates for Western North Carolina Mountain Region

Water Systems Under Boil Water Advisories
Crystal Mountain
Elk River
Hound Ears
Linville Ridge
Mount Mitchell
Mountain Air
Nikanor
Ski Country
Ski Mountain
Wolf Laurel

** Connestee Falls – all lakes remain closed for recreational contact and swimming.

Subdivisions that have been re-issued BWAs for new issues:
Powder Horn – due to an emergency repair – issued Oct 8
High Vista – due to an emergency repair – issued Oct 8
Sugar Mountain – due to a water main break in the area – certain streets have been re-issued a BWA.

The list of affected streets includes and most recent update:
1009 – 2094 Sugar Mountain Dr (37 customers)
Elk Horn Rd and Elk Horn Ln (28 customers)
Highland Cir, Ln, BLDG (33 customers)
Timber Ridge Rd (22 customers)
Sugar Tree Ln (13 customers)
Crestview Ln (33 customers)
639 Shelter Rock Circle (1 customer) – added on Oct. 9 @ 10:45 a.m.
Sky Leaf Dr. (115) – added on Oct. 9 @ 10:45 a.m.

** Notes for Sugar Mountain:
The power company has been unable to maintain consistent power supply to our Sugar Mountain booster station. This has led to pressure surges in our system, resulting in leaks. When pressure is impacted, we are required to issue a boil water advisory. We apologize for this inconvenience. To mitigate this issue, we are currently using generators until we are confident that the power supply is stable.

Carolina Water Service has welcomed the support of our sister companies to assist in restoration efforts in the Western NC Mountain Region.

To ensure the safety and security of our customers and teammates, please know that we will have crews from potentially TX, CA, LA, GA, KY, IL and SC – assisting us to investigate problems, conduct sampling and check in on our customers.

These teams typically wear their own company’s brand. Please be diligent in asking any utility crews for identification.

For recognition, the following companies may be providing support in your community:
Texas Water Utilities
Suburban Water Systems (California)
Utilities Inc of Louisiana
Utilities Inc of Georgia
Water Service Corp of Kentucky
Prairie Path Water Co. (Illinois)
Blue Granite Water Company and South Carolina Water Utilities (SC)

We are committed to keeping you as updated as possible. We’re in this together and remain focused on your water and wastewater needs.