Helene Recovery Update for October 10

Restoration efforts continue across Carolina Water Service of North Carolina’s Western Region. To ensure you receive the latest information, please sign up for text, email, or phone alerts by creating a My Utility Account.

We appreciate your patience, words of encouragement and the kindness you’ve shared with our crews and customer experience teams.

System Updates for Western North Carolina Mountain Region
- Elk River wastewater treatment plant is not operating at this time, plans are underway to reestablish service. Elk River’s main road is now open, and we were able to get generators to three well sites to provide water to about 50 percent of the community. We are working on a plan to restore the system 100 percent after road repairs and water main replacements are finished.
- Mountain Air still has no power or water; generators are onsite and on standby while we await landslide repair by POA/HOA contractor.
- Mount Mitchell lost power yesterday, and a generator is on standby during water line repairs. Water service is currently sporadic. We remain diligent in restorations for these and all systems in the area.

Rescinded Boil Water Advisories – these areas no longer need to boil their water before using.
- Ski Mountain – RESCINDED on 10/10 @ 11 a.m.
- All Sugar Mountain - RESCINDED on 10/10 @ 4 p.m.

Subdivisions on a Boil Water Advisory
- Crystal Mountain
- Elk River
- Hound Ears
- Linville Ridge
- Mount Mitchell
- Mountain Air
- Nikanor
- Ski Country
- Wolf Laurel
- Powder Horn – due to an emergency repair in the subdivision – issued Oct 8
- High Vista – due to an emergency repair in the subdivision – issued Oct 8

** Connestee Falls – all lakes remain closed for recreational contact and swimming.

Identifying our employees

Carolina Water Service has welcomed the support of our sister companies to assist in restoration efforts in the Western NC Mountain Region. These teams typically wear  their own company’s brand. Please be diligent in asking any utility crews for identification.

For recognition, the following companies may be providing support in your community:
- Texas Water Utilities
- Suburban Water Systems (California)
- Utilities Inc of Louisiana
- Utilities Inc of Georgia
- Water Service Corp of Kentucky
- Prairie Path Water Co. (Illinois)
- Blue Granite Water Company and South Carolina Water Utilities (SC)

We are committed to keeping you as updated as possible.

We’re in this together and remain focused on your water and wastewater needs.