Happy Holidays! In observance of the Christmas and New Year’s holidays, our offices will experience some closures. In observance of Christmas, our office will be closed beginning Dec. 24, 2025, at noon and through Dec. 26. We will resume our normal business hours on Monday, Dec. 29, 2025. In observance of New Year’s Day, our office will be closed on Thursday, Jan. 1, 2026, resuming normal business hours on Friday, Jan. 2, 2026.
When our offices are closed, our team members will support emergency service calls only. You can pay your bill over the phone or click here to manage your account online.
utility rates are based on the cost of providing services to our customers. The rules under which we operate, and the prices charged for water and wastewater services, are approved by the Indiana Utility Regulatory Commission.
Water Rates Water Rules
Sewer Rates Wastewater Rules
For more information on your rates and upcoming rate cases, see the Rates & Regulations postings on our News page. For more general information on how utilities are regulated, please visit the Indiana Utility Regulatory Commission website.