In celebration of the Thanksgiving holiday, our offices will be closed at noon, Nov. 27, and will reopen on Dec. 2. We will be managing emergency service calls only.
You can pay your bill over phone or
click here to manage your account online.

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Welcome to
Carolina Water Service of NC

Latest News

CWSNC Utility Truck
Oct 16, 2024
  • Your Utility Services
  • Health & Safety
  • Your Utility at Work
Important Note – Emails from this specific email account were implemented during Hurricane Helene to supplement our normal alerts. Our normal alert system also sends emails in addition to calls and texts based on your account preferences. We will be phasing out this supplemental email communication as we continue to return to normal operations.
CWSNC Utility Truck
Oct 16, 2024
  • Your Utility Services
  • Your Utility at Work
  • Health & Safety
Restoration efforts continue across Carolina Water Service of North Carolina’s Western Region. To ensure you receive the latest information, please sign up for text, email, or phone alerts by creating a My Utility Account. Thank you for your continued support and patience in the storm’s aftermath.
CWSNC Helene
Oct 14, 2024
  • Community
  • Your Utility Services
It is an honor and a privilege to deliver critical water and/or wastewater service to you, our friends and neighbors. We are heartbroken by the devastation caused by Hurricane Helene across Western NC. While it will take time to rebuild, we have the expertise and commitment needed to tackle the challenges ahead.

My Utility Account

Our online self-service portal lets you manage your utility account Anytime Anywhere!

  • Manage your account 24/7
  • View and pay bills
  • Monitor usage and save money
  • Set up alerts and reminders
  • Contact us directly
  • And More

Already have My Utility Account?

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Lead-Service-Lines-Survey-Homepage
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Let's Get the Lead Out!

Lead Service Lines are a danger to health. Does yours contain lead? Do a simple test to find out, then complete our Survey.

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Patty Potty Talks Toilets

And Patty says only 3 things should EVER go down yours — Pee, Poo, and Paper — toilet paper that is.

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Water Quality is Our Priority

We follow U.S. EPA monitoring and testing protocols to ensure your drinking water is safe.

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